Contact Us

How can we help?

The simplest and quickest way to contact KP Snacks is by using the form below. Alternatively, you can:

Call our helpful Care Team on 0800 917 4494 (9am-5pm, Monday to Friday)
Contact us by post using one of these two addresses:
- Within the UK: Freepost, KP Snacks
- Outside the UK: Consumer Care, KP Snacks, Ashby de la Zouch, LE65 2BS, UK

If you are reporting a problem with a product please retain both the product and the packaging. This will help us process your enquiry and may be required if we need to investigate a complaint.

If you want more information on allergens, packaging, sustainability, diet choices and entering our competitions please click on the button to go to our Frequently Asked Questions page.

Go to Frequently Asked Questions

Using our contact form

If you have a problem or a query, please complete the form below. We promise to get back to you, but please allow up to 14 days for a response.

(Don't worry, your details will only be used to resolve your complaint or query - see our Privacy Policy)

Title

This field is required and needs to be completed.

First Name *

This field is required and needs to be completed.

Surname *

This field is required and needs to be completed.

Address1 *

This field is required and needs to be completed.

Address2

This field is required and needs to be completed.

City *

This field is required and needs to be completed.

County *

This field is required and needs to be completed.

Country *

This field is required and needs to be completed.

Postcode *

This field is required and needs to be completed.

Telephone *

This field is required and needs to be completed.

Email Address *

This field is required and needs to be completed.

Have you contacted us on Social Media?

This field is required and needs to be completed.

Social Media Handle

This field is required and needs to be completed.

Message *

This field is required and needs to be completed.

Product Purchased

This field is required and needs to be completed.

Flavour

This field is required and needs to be completed.

Pack Size and Weight

This field is required and needs to be completed.

Best before Date

This field is required and needs to be completed.

Barcode

This field is required and needs to be completed.

Store Purchased

This field is required and needs to be completed.

Batch Code:
Please provide the batch/time code. This is found immediately below the best before date OR in the white panel on the back of the pack. We need this to help us fully investigate your complaint. Please also retain product/packaging for future reference.

Production code

This field is required and needs to be completed.

see example: 8187

Time stamp

This field is required and needs to be completed.

see example: 02:25

Line information

This field is required and needs to be completed.

see example: 3A

Example image

Upload File

This field is required and needs to be completed.

Please upload any supporting photos you may have of the product.

Upload File 2

This field is required and needs to be completed.

Please upload any supporting photos you may have of the product.

Upload File 3

This field is required and needs to be completed.

Please upload any supporting photos you may have of the product.

The personal data submitted in this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. For further details please read our Privacy Policy here.

Terms and Conditions Agreed *

This field is required and needs to be completed.

I have read and agreed to the KP Privacy Policy.

Oops, still having problems with the form?

If it is easier, send us an email containing your contact details and a brief description of your query to: consumerresponse@kpsnacks.com and we'll get back to you to help.

Thank you for contacting KP Snacks.